Ionic syncing issue and FPP question

[DOakes]

I have an Ionic that is seemingly doing what I've read many others are doing: it's not connecting to my device, 99% of the time, and the time of day is off by 1 minutes to an hour. I have attempted to reset the watch, the app, and all of my devices. I have attempted to use an LG V20 with Android 9, a Moto G Stylus with Android 10, a Moto Z4 with Android 10, and a Windows 10 computer (all of which have synced up with this watch, in the past). I am currently using a brand new Moto G Power (2021 edition) with Android 10, which allowed me to finally connect and set up the watch, again, but the watch syncs up very randomly. I know that all of my devices are working fine, because of the other Bluetooth devices that they connect to, including my wife's Versa 2.

There is something clearly wrong with my watch. I have the 2-year FPP, on my Ionic, that I purchased on 06 Apr 2020. I need to know how to go about invoking that. I do not need someone to explain how to reset my phone or connect my watch to my phone. I am a Geek Squad Agent. Technology is what I do for a living. I have done every single capable troubleshooting piece, to boot. I have even confirmed that the watch is not starting connected to my WiFi, by confirming that the Mac ID is not staying connected to my home network. Please just explain how I use my 2-year plan and I'll be on my way.

Thank you for your time. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @DOakes.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend to file a claim with the plan provider using this link. I was able to see that you have already tried contacting our Support team via email. I recommend getting in touch with our Support team via chat or phone. Click here to get connected. 

[nicholas_06]

From my experience removing the device and setting it up again, you will lose everything since your last successful sync. So depending on how long ago the last successful sync was you could be set to lose a lot of steps.

I guess the best thing to do is take note of how many steps your Ionic says and how many the app says, then manually add the difference. I'm not sure how that works though or if it effects calories burned as I've never manually added steps before. 

Moderator edit: content 

[LiliyaFitbit]

Welcome to the Fitbit Community, @nicholas_06.

Thank you for joining the thread and sharing your experience and suggestion. I appreciate your time and efforts to help other users. You can find more information about manually adding Fitbit data and activities in How do I manually log exercises in the Fitbit app? 

See you around.