Calibration Error on Ionic

[PamAlbert]

I get the message to calibrate my Ionic. I plug it in and hit start and it will pop up about 30 seconds later that there is an error and I need to make sure my sensors are not blocked. I have it sitting on its side and they are not blocked.  Any suggestions? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @PamAlbert.

Thanks for the details shared in your post and for already trying to resolve the issue. I contacted Customer Support and was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

Have a nice day.

[SteveH69]

I was having the same problems as PamAlbert..

Is there a fix for this?

Update:  After a few tries, the Ionic recalibrated while holding the device in my hand.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SteveH69.

Thank you for joining the thread and sharing that you experienced the same issue with your watch. I am glad to hear that you were able to fix this issue and thank you for sharing what you did as it may help other members in the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

[nanaroo]

Is there a fix for this? Seems like a lot of people are reporting the issue and the answer is if Fitbit is working on a fix, since 2018. Is there an actual fix?

[LiliyaFitbit]

It’s good to see you in the community, @nanaroo.

Thank you for joining the thread and sharing your concern. I understand how you are feeling and appreciate your feedback. I would like to confirm if you've tried to plug Ionic into the charger and leave it there for a few minutes on a flat surface and face on its side. Please also restart your watch: How do I restart my Fitbit device?

[fey23]

I am having the same problem with calibrating since i updated my software this morning. I have plugged in my iconic charger, and laid it down on a flat surface faced on its side without obstructing the sensors.Still not working. I have also restarted my fitbit several times and started the process all over again.

It seems that the problem isn't us, its a technical glitch from your end. Is there a solution to this or not? I have read through the thread and cant see any tangible solutions

[LiliyaFitbit]

Welcome to the Fitbit Community, @fey23.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?