Ionic syncing issue

[WanttoScream]

I have had the Ionic for a couple of years and thanks to the newest and greatest update, it no longer will sync.  I have read the numerous posts and "how to fix it" answers and nothing works.  What did the update do to my device?  I see where I am not the only one having problems since the update.  Also, my husband owns a Versa2 and it no longer works!!  Two very unhappy Fitbit customers at the moment.

Moderator Edit: Clarified subject

[SteveH · Accepted solution]

Are you talking about the recent update of the android app to 3.37? If so, Fitbit are looking into an issue causing syncing issues for some of us. They say they will post updates in:

https://community.fitbit.com/t5/Android-App/Fitbit-will-not-sync-after-Android-app-update-version-3-...

[RicardoFitbit]

Hi @WanttoScream, welcome to the Community Forums.

Thanks for letting us know about this issue and for trying some troubleshooting steps before posting over here. Just as @SteveH shared in his post, we are aware of the syncing issue that's affecting our users, currently working to resolve it and hope to have a fix pretty soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble, appreciate your patience and look forward to getting you back on track as soon as possible.

Please let me know if there's anything I can do to assist you in the meantime.

[Runner61]

I have fit bit ionic since 27/1/21 decided to unpair itself and stop syncing. Should have know when google took over all would not be well. Have had fitbit blaze and ionic before and both have suffered these problems at various intervals and both have failed by charge points rotting out. A fit watch that will not down load data is as much use as a brick after three years of trying with fitbit (great when it works) will have to change to something more reliable.

[RicardoFitbit]

Hello @Runner61, it's nice to see you again participating here in the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Let me know if you need anything else, I'll be around.