Ionic time zone won't update

[Clannum]

My ionic will not update to the current time zone regardless of how many times I try to sync.  

The watch is useless if you can't get it to tell the correct time.  

How do you make the watch show the correct time if syncing with with the app does not do it??

[Thisgruntled]

This is one of the major annoyances of the or. FINALY tried start and stop the stopwatch!!!!! It works. Fb will never get a buck from me, may keep your biometrics but what use when it gives you a breakdown!  KISS keep it simple stupid (message to fit bit coders....

[Thisgruntled]

Or should be os

[bsaran]

Thank you. I remember setting this up when I bought the watch. I just don't know, why every time the app is updated, the auto location and auto network zone settings get disabled.these settings should be on automatically, unless permission are denied.

[Chuck-Mac]

That worked, thank you. 

[JamesOG]

Restart fixed the problem on my watch

[MarreFitbit]

Hey there @JamesOG, it's nice to see you here! I'm glad to hear that the restart worked for you!  In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

If anyone else jumps in here having this inconvenience with the timezone, please check this post for troubleshooting steps. 

[pothole]

Advanced settings in the mobile app has the "use network provided time" option. The web dashboard does not. You can either manually change the timezone in the web dashboard's settings or go to advanced settings in the mobile app and enable the use network provided time option.

[MarreFitbit]

Hey, thanks for jumping in here @pothole! Also, thanks for sharing those steps. I'm pretty sure they will help other users who may come across with the same inconvenience. 

Happy stepping! 

[pothole]

No problem at all. I was a little confused so I can only assume that others might be as well.

[STL_Mike]

This fixed it perfectly.  No need for resets or anything.  Just go into the app, select the "Account" screen, scroll down to "Advanced Settings" and activate the TIME ZONE Set Automatically dial, the sync.

[VBarnett]

Thanks!  It was already set that way so turned it off and turned it back on and synced and it worked!

[DavideFitbit]

Awesome, thank you for the updates @pothole, @STL_Mike and @VBarnett, and welcome to the forums. 

It's great to know this worked for you, if you haven't done so already, make to visit the Discussion's forum of the Community as well. See you around! 

[FlyFrosty]

As a frequent flier, I can assure you that the Ionic regularly fails to sync the time after flying to a different timezone.

I use all the tricks to get it to update...but I should not have to do anything.  Yes...I have all of the settings properly set.  This is unacceptable and Fitbit needs to actually fix this.

[JamesOG]

I find that complete shut down of the Ionic and then turning it back on seems to fix up the not syncing on time zone change; which I have only experienced travelling west to east (so could be a problem with more than 24 hours in a day). TO do full shutdown of Ionic:
>settings>About>Shutdown


Moderator edit: personal info removed

[FlyFrosty]

Yes, shutting down and restarting devices will usually get them to sync their times and sync their times.  However, this is a workaround and not a solution .

I just flew from Charlotte to Chicago and the times did not sync even though the devices are talking to each other .  So, it is not specifically a direction of flight issue .

Jeff

[Spock032]

After travelling through four countries and nearly missing two flights (and trying all of the above ) I solved the issue : I bought an Apple Watch. It works without needing to log into web pages and bsnualkybupdare settings. It is also reliable - not a comment that I can make for the Ionic (loses exercises, stops heart rate ).  

[pothole]

Lol...well, that certainly is one way around the issue. As long as it's solved! Good for you...rock on!

[FlyFrosty]

Unfortunatley, I am heading the way of a new watch too.  It is Christmas time after all...

Ironically, my timezone updated correctly, but the time refused to update until I shut-down my phone and Ionic and started them back up (a restart on the phone did not do it).  This was really confusing.

I cannot do my job if I doo not know what time it is.  Is Fitbit even looking at this?  My guess is, if no one wearing a Versa is making the same complaint Fitbit will make zero attempts to fix it.  The Ionic appears to be a dying device.

[StevoA]

I just purchased one and the time zones will not change in the App. I agree, it makes the watch useles

[Shake2033]

Hey there.  Go to advanced settings and turn off automatic time zone then turn it back on.  Then sync and you’ll be good to go.