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Ionic touch screen doesn't respond

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‎08-13-2021 06:06 - last edited on ‎08-13-2021 06:45 by Moderator Alum

‎08-13-2021 06:06 - last edited on ‎08-13-2021 06:45 by Moderator Alum

Screen display shows more than one mixed display, and the touch screen doesn't respond. The back button is the only one that works.

 

 


Moderator edit: subject updated for clarity

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‎08-13-2021 06:44

‎08-13-2021 06:44

Hi, welcome to the Fitbit Community forums, @SunsetRunner.  

 

Thank you for sharing this information about the problem that you've been experiencing with your Ionic watch. 

 

In this case, if you already tried all the restart procedure as described in this article and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further instructions with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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