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Ionic touch screen not working

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‎08-21-2020 00:54

‎08-21-2020 00:54

My touch screen stopped working yesterday. I have done a reset and despite going through the process of setting it up again through the app, I cannot complete the process as I cant press 'start' on the watch screen.

Any help would be greatly appreciated. My fitbit is just over 2 years old and already I have had the watch face replaced due to a similar issue.

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‎08-22-2020 12:18 - last edited on ‎12-09-2025 07:32 by Fitbit Moderator

‎08-22-2020 12:18 - last edited on ‎12-09-2025 07:32 by Fitbit Moderator

@Keirab A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the detailed information shared and the troubleshooting tried prior to posting. In this case, I could create a case on your behalf with our Support team and they could explore your options, keep in mind that these are provided based in the Fitbit Warranty. 

Let me know if you would like me to create a case for you. Looking forward to hearing back from you. 

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