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Ionic turns off during Run exercise

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‎01-27-2021 07:04 - last edited on ‎01-27-2021 16:31 by Fitbit Moderator

‎01-27-2021 07:04 - last edited on ‎01-27-2021 16:31 by Fitbit Moderator

Having a real issue with my ionic.  Second time it has just gone dead whilst running seems to be about 30 minutes into the run.  It's not the battery.  When I get home and put it on charge the fitbit restarts and there is loads of battery power left.  Proving to be unreliable.  Any fix for this?

 

Moderator Edit: Clarified subject

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‎01-27-2021 16:31

‎01-27-2021 16:31

Hi @Darkbananaman, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Is this affecting the Run exercise only or other exercises are also being affected? This issue occurs when you use the SmartTrack auto-recognition feature of your Ionic or just when using the Exercise app? In the meantime I receive your answers, please try our restart process following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

 

Looking forward to your reply.

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‎01-28-2021 08:38

In response to RicardoFitbit

‎01-28-2021 08:38

It first occurred on January 6th and then again on January 25th. I am using the exercise, run.



Sent from my iPad
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