Ionic won’t sync with iPhone

[Kevin-fh]

I cannot get my ionic to sync with iPhone!

I’ve disconnected it reset it but it won’t sync! 
Is it flawed? Is there anything else I can do? 

Moderator Edit: Clarified subject

[barber-boy]

Support is sending me a new one

[RicardoFitbit]

Hello @Kevin-fh, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@barber-boy Thanks for sharing your experience.

Let me know if further assistance is needed and if you have any additional questions.

[Kevin-fh]

Hey Ricardo

I have also sent in a customer service request and haven't had a response?

Today I deleted the Ionic from my device and attempted to reload it and each time the response was " Something went wrong" there was an error while trying to pair your device - Abort

I have read all the "helpful hints" regarding issues, and am of the opinion the Ionic must be on the blink!!

I really do not know what I can do to solve the issue.

Regards

Kevin 

[Martinboucher]

Mine won't sync either! No problems with it in nearly 2 years until now. Beginning to think its this latest update?

[RicardoFitbit]

Welcome aboard @Martinboucher and thanks for your reply @Kevin-fh.

Thanks for letting me know about this connection issue. Here at Fitbit we’re currently working to resolve this specific issue and hope to have a fix pretty soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble and appreciate your patience while we work to solve this syncing issue. 

Please let me know if there's anything I can do to assist you in the meantime. 

[Martinboucher]

Thank you for your reply. I've un paired my watch/restarted/factory reset and uninstalled/reinstalled the app & now I cannot pair my watch again.I will keep trying as I use it alot & am currently rather stressed about it.Thanks Martin

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