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Ionic unresponsive

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‎04-27-2019 23:43 - last edited on ‎05-01-2019 17:50 by Fitbit Moderator

‎04-27-2019 23:43 - last edited on ‎05-01-2019 17:50 by Fitbit Moderator

Hi!

Pretty much what it says on the tin.

My Ionic has been inconsistent with holding a charge, and syncing. It's failed twice without notifying me of a low battery, and now it seems to be constantly rebooting and hasn't synced since Friday night even after repeated attempts.

I've not downloaded any new apps or changed watch faces. I'm fairly light on it's usage, usually keeping it in manual screen on mode and notifications off except for the 8 hours I'm at work.

What gives? It's just over a year old, and by the looks of the board this seems to be becoming a problem for some

Suggestions on how to fix?

 

Update: I tried doing a factory reset and now it wont turn on at all!!! It was while it was downloading the latest update. What's happening?

 

Moderator Edit: Subject for clarity 

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3 REPLIES 3

‎04-28-2019 06:55

‎04-28-2019 06:55

Hi @MickeyDaMixta, I would contact Support immediately, it sounds like a firmware issue.  Did you by any chance, happen to purchase the Fitbit directly though Fitbit?  If you did and it's still under warranty, they may be able to send you a replacement.  If you need the link to Support, it's located at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎04-29-2019 01:19 - edited ‎04-29-2019 01:20

In response to DramaQueenDiva

‎04-29-2019 01:19 - edited ‎04-29-2019 01:20

Thanks, yeah I've got an open ticket. I'm not hopeful however given that the watch doesn't actually turn on at this point, not even to register it's connection to charge. It's effectively an expensive bracelet now. I'm very disappointed and shocked that this seems to be happening to so many without a conclusive response/ acknowledgement from corporate. They've left you in customer service to face the brunt of our displeasure.

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‎05-01-2019 17:57 - edited ‎05-01-2019 17:57

In response to MickeyDaMixta

‎05-01-2019 17:57 - edited ‎05-01-2019 17:57

Hello @MickeyDaMixta and @DramaQueenDiva I'm glad to see you posting in our Community. Let me take a look to your difficulties. My apologies for my delay in responding. 

 

@MickeyDaMixta I appreciate your time and effort troubleshooting this situation prior posting, I'm sorry to see you feel that way but let me suggest you to take in consideration the steps from our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Also, please restart your device to refresh it's performance. I'm glad to see that you already contacted our Support team just as @DramaQueenDiva suggested, please keep me posted. Your feedback is well appreciated.

 

@DramaQueenDiva Thanks for your suggestion, it's always nice to see you around in the Community helping other users.

 

Let me know if you have any additional questions. 

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