help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic accidental damage, device unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2019 13:41 - last edited on ‎05-01-2019 18:00 by Fitbit Moderator

‎04-28-2019 13:41 - last edited on ‎05-01-2019 18:00 by Fitbit Moderator

My cat knocked my ionic off the shelf onto a tile floor, it stopped tracking my heart rate and steps. I tried resetting to factory settings and it's almost dead and won't charge. is there a way to fix this?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎04-29-2019 06:38

‎04-29-2019 06:38

Hi @dolphngrl, I would contact Support (link is at the bottom of the page).  It sounds like when the cat knocked the device off the shelf, it may have knocked something out of place on the device, charger, or both.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎05-01-2019 18:03 - edited ‎05-01-2019 18:04

In response to DramaQueenDiva

‎05-01-2019 18:03 - edited ‎05-01-2019 18:04

Hello, welcome to our Community @dolphngrl let me help you out with this. I'm happy to see you posting again @DramaQueenDiva, welcome back! My sincere apologies for the delay in responding. 

 

@dolphngrl I'm sorry to see that your cat knocked off your device and after that it's not responding anymore. I was informed by our Support team that they're already providing you with assistance regarding this situation, that said, I recommend you to keep an eye to your email for any updates from them. Thanks for your suggestion @DramaQueenDiva, our Support team was contacted just as you recommended.

 

Let me know if you have any additional questions, I'll be around ready to answer them.  

Best Answer
0 Votes