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Ionic unresponsive

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‎06-17-2020 20:16 - last edited on ‎06-18-2020 13:22 by Fitbit Moderator

‎06-17-2020 20:16 - last edited on ‎06-18-2020 13:22 by Fitbit Moderator

I recently started using my Ionic in the pool, no issues in the pool and coming out. Several days after the last pool session, my clock face says "clock error, try another clock face". So I went on the app to pick a different one but it will not install any clock I pick. The watch also will not reset, power off, or allow me to access any apps. It still keeps track of my step but only if I check the fitbit app. Had this watch since May 2019 and this is my first major issue.

 

Moderator Edit: Clarified subject

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‎06-18-2020 13:27

‎06-18-2020 13:27

@Laurenei1303 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

 

In this case, I've shared your post with our Support team and they will continue assisting you through email. Due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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