Ionic not registering steps

[Pspencer15]

For the past few days my Iconic has not been registering steps.. Yesterday it says I I only took 11 steps all day. Today, I was out shopping all day, mostly in an outdoor shopping outlet and it says I did 167 steps for the day.. I have LG health on my phone, which isn't very accurate, abd it says I did over 8000 steps today. What is up with it?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Pspencer15 A warm welcome to the Community. Thanks for the detailed information shared. 

It's pretty weird that your Ionic isn't tracking all your steps. I'd like you to restart your Ionic and double check the following tips: 

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How do I measure and adjust stride length for my Fitbit device?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

Let me know the outcome. I'll be around if you have any additional questions.