Ionic unresponsive

[Evanding]

My Ionic was performing fine till 2 days ago the display went dim and shadowy with line appearing. I thought it would just be a glitch and I factory reset it. And now the watch could not be work no matter what I tried( charging it up for at least 2 hours, pressing and holding different buttons as per some of the tips given but to no avail.) 

Was wondering what else could be done?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Evanding, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if further assistance is needed and if you have any additional questions.

[Evanding]

Hi Ricardo 

It is not responding at all. No heart rate sensor is no longer flashing, no vibration when the charging cable was attached to it and the screen stays off no matter what I do to it.

[Evanding]

Hi Ricardo

The screen came back but still with lines on the screen and all. How can i get it fixed?

[RicardoFitbit]

Sorry for the delay in responding your post @Evanding, it's a pleasure to continue assisting you.

I'm happy to know that the device finally turned on. To fix the lines on the display issue, can you please try again our restart process and then change the clock face of your Ionic? I'll be waiting for your reply.

Don't hesitate to ask me any additional questions you may have.

[Evanding]

Yes I have done that and even factory reset the issue still persist.

At time the screen might even have back light lit but nothing was displayed.

[RicardoFitbit]

Thanks for your reply @Evanding.

Your effort troubleshooting your device before posting over here is appreciated, I'm sorry to know that you're still experiencing difficulties. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.