Ionic update killed ionic...

[SunsetRunner]

About a week ago or so, I believe there was a fitbit app update and after a few days, I had checked my sleep data, no data, hmm...everything else seemed to be working well, so I tried to manually sync to phone, would not get half way. Tried syncing many times.  Due to issues removing and re-pairing, I tried to avoid that by trying anything else I could, no dice.

Shut down the fitbit, came back up, no change. 

Removed ionic from being paired, removed from account, tried to get it back in to my account for 2 days. Still no joy.

After two days of jacking with this off and on, I did a factory reset of ionic, couldn't get the phone to add but connecting to computer I could get the pairing process to at least start...but then it would fail.

Tried phone one last time and finally it found and started the add process.

The app told me the ionic needed an update, so I started the update.  It was getting late and the update was taking forever.  The process cycled through the bar progress screen on the fitbit and I thought it was going to come up, no.  Fitbit rebooted after the first bar screen was complete and then started the process again.  The entire time, the fitbit was on charge and had 100% charged showing.

Once the ionic was rebooted and wanting to go through a second 'update' bar progress on the screen, I decided to let it run and go to bed.

Got up this morning and the thing is completely and totally dead, not even a low battery screen, multiple chargers.

I have now gone through the this button with that button, all combinations for at least 30 seconds but then ran through 60 seconds each combination.....no change, just a dead ionic.

Cleaned charging connections prior to starting all this.

This is the second ionic I have had that has died DURING AND BECAUSE of a forced update.

I paid to have a functioning item and cannot understand how a forced update of a functioning item, being it an app or a firmware update, can kill an otherwise functioning item.

I just want a functioning device, is that too much to ask?

Has support gotten any better than it was in the past, ie, taking forever and a couple weeks to address customer concerns?

[SunsetRunner]

[Bish22]

The same thing is happening to me. I love my ionic but have been force to use my childs versa. Yes the versa paired just fine with my account. My ionic wont even finish an update now. Very disappointing.

[Horseshoe13]

Same timeframe (last Thursday), different results for me.  Went from 65% battery to dead in a few hours. After multiple hard resets and one factory reset I am now getting about 40 hours per charge, down from 4-5 days prior to this.  So extremely frustrating as I otherwise love this device. From this forum it looks like updates turning the ionic into a brick is a widespread problem and one they aren't interested in acknowledging or fixing, so I doubt I will buy a replacement.  After two Charge HRs, a Charge 2, and over 3 million steps, I hate to leave this platform but will likely be heading over to Garmin. 

[SunsetRunner]

[Sensfan16]

They don't care, they got your money. 

[SunsetRunner]

Your activity stats on a Fitbit ionic

[Canarioenjuto]

I just updated the settings app of the Fitbit (from the Fitbit app of the iPhone). The watch suddenly turned off and I tried to turn it on again but I couldn’t. I had 84% when it happens and still couldn’t turn it on.

I contacted the Technical support and they asked me to reset (what I already tried). As didn’t work, they asked me to buy a new one. Seriously???

I asked to find another way to fix it, even paying for something that was not my fault, but they said they will only fix under warranty. 

It’s very disappointing How such an expensive product can be repaired. Even from a problem of a correct use. Just for updating the decide and trying to optimise it.

[SunsetRunner]

this is oddly like what apple does right before rolling out a new iphone....kill all the old ones or make them completely unusable....

[Canarioenjuto]

That’s true, but apple would try to find a solution to the problem, not just: “try to turn it on again”. This answer from a technical support is a joke.

[SunsetRunner]

Interesting find....maybe there is some headway to be made in public, on twitter....

https://twitter.com/ZyroFoxtrot/status/1166343137935147008

[SunsetRunner]

Spent an hour out working in the yard today, ionic still dead here on my desk, charging for a week or so now.....

I wonder, was the battery always bad and always reading incorrectly because of poor coding? It would fall right in line with the poor coding and testing of firmware before rollout to the ionic consumer base.

That or this was all intentional to kill off the out of warranty ionic devices, surely it isn't that..

I feel like I have been scammed by a nigerian prince

[eduardovk]

Fitbit surely known what is going on and I am pretty sure that they will keep trying to hide all issues raised by us.