I received my original Ionic in 2017 as a Christmas gift. I was very excited and loved the features and new look of the watch. The battery started gettin shorter and shorter life around November so I tried some of the suggestions to preserve battery life and that seemed to work...For awhile. In late January of 2019 (one month past warranty) the battery life was less than two days even with turning off a lot of the features (which I don't believe you should have to do...I mean why have them- right?) And by February the battery had to be charged every evening and sometimes mid day.
After a hell of a lot of back and forth I finally got a supervisor who "made an exception" and sent me a replacement. I was very happy and pleased with Fitbit for standing behind their product.
WELL, the same problem is surfacing (it has been just short of 7 months, charge is lasting 2 days) and so I thought to get in touch with Fitbit to let them know only to find out that the replacement DOES NOT come with a new warranty but piggy backs off of the old (expired) warranty. All they will do is offer me a 25% discount on the purchase of a new watch. WHAT? so THEIR product is defective and I have to buy a new watch?? I don't know about you but $300 is A LOT of money to someone like me. Even with the discount its still over $225 after tax so not only has Fitbit FAILED to stand behind their product but have LOST A CUSTOMER as well as I will take to every social media source at my disposal to let people know that Fitbit is more concerned with their bottom line than making a good, dependable product that they can stand behind.
Thank you for letting another customer slip through your fingers. I will be going to your competitor who BTW has a much better track record of standing behind their product and keeping their customers.
