Ionic update message keeps coming

[PrasadVarier]

I keep getting "Ionic Update Available. A firmware update is available for your Ionic !" whenever I open the Fitbit app.

And it keep coming even if I update again. No help after reinstalling the app, factory resetting Ionic or even after changing mobile.

Please help.

Moderator edit: subject for clarity 

[USAF-Larry]

@PrasadVarier, on the Ionic go to the Setting app, then scroll down to About.  What version firmware does it indicate is installed on the Ionic?

[PrasadVarier]

Hi,

The version is 27.71.6.19

Regards.

[LiliyaFitbit]

Hi @PrasadVarier @USAF-Larry, it's nice to see you again in our Community Forums.

@USAF-Larry Thank you for your support!

@PrasadVarier Thank you for sharing the details of the issue you’re experiencing. I appreciate your efforts and would like to confirm if you continue experiencing this issue as the latest Ionic firmware version is 27.71.6.19. For more information, see What's changed in the latest Fitbit device update? 

I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. Meanwhile, I recommend trying the following if the issue persists:

1. Force stop the Fitbit app on your phone: Settings > Applications > find the Fitbit app > select it > select Force stop.

2. Reboot your phone, open the Fitbit app and check if the issue persists.

I'll be around. 

[USAF-Larry]

In addition to what @LiliyaFitbit pprovided, I would add a couple steps to #1 to ensure a clean start. I would Force Stop the Fitbit app, then Clear Data, and Clear Cache.  Then exit the phone Settings and proceed to #2.