help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic vibrating randomly after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2018 08:19 - last edited on ‎06-28-2018 16:12 by Fitbit Moderator

‎06-27-2018 08:19 - last edited on ‎06-28-2018 16:12 by Fitbit Moderator

Went lap swimming for exercise yesterday, since then, have dried watch multiple times and it keeps pulling up exercises, run, all up to date and randomly vibrating and wont stop.. it's supposed to be able to go in the water and count laps supposedly so what's wrong with it???

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎06-27-2018 09:04

‎06-27-2018 09:04

My tracker done the same thing. I contacted customer support about it. After making a video to show that my tracker was not working properly I was able to get a replacement tracker within two weeks. 

Best Answer
0 Votes

‎06-28-2018 17:01

‎06-28-2018 17:01

A warm welcome to the Community @REBEKAHQUARLES1 and @nburgess! I appreciate the details that you've mentioned. 

 

Your Ionic should work normally after you went swimming with it. I will create a case with our Customer Service and they will continue assisting you, keep an eye on your inbox. 

 

Thanks for sharing your experience @nburgess!

 

I'll be around if you have any other questions! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer