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Ionic will no longer charge

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‎09-20-2021 12:35 - last edited on ‎09-20-2021 13:01 by Fitbit Moderator

‎09-20-2021 12:35 - last edited on ‎09-20-2021 13:01 by Fitbit Moderator

After three years of great use my Ionic has unfortunately stopped working.

It will no longer charge and the back button had recently stopped working.

It’s frustrating as I was huge fan of the way the tracker looked and operated and I’m a fan of Fitbit overall.

Do you have any surplus Ionic stock that you’re willing to sell off at a discount?

Or willing to offer a discount on purchasing one of your newer lines as a customer loyalty gesture?

 

 

Moderator Edit: Clarified subject

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‎09-20-2021 13:01 - last edited on ‎11-15-2024 13:06 by Fitbit Moderator

‎09-20-2021 13:01 - last edited on ‎11-15-2024 13:06 by Fitbit Moderator

@Phil_P I hope you're doing well!

Sorry to hear about this. Just want to mention that you can try these suggestions to help the battery charge on your Ionic. Since the button isn't working I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. They should help you regarding any stock available and if they can provide a discount.

Hope this helps.

Alvaro | Community Moderator

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