Ionic will not charge

[dcam3365]

Two days ago I received notification that battery was low.  It was at 2%.  I charged it overnight and again received notification it was at 2%.  I went to charge after work, on for 3 hours and it would not charge.  It kept saying 0% and going black.   I tried to reposition and recharge, now it stays completely black.  I have checked the plug and it works with other usb items. I have cleaned both connection points as described in other feeds.  I have attempted to reset as described and then is no power to reset.  This watch is 11 months old.  Suggestions?????

[N8teGee]

I think your best option is to contact customer support in this case. They will be able to discuss any warranty options available to you. 

[Nerdoguy]

I just finished talking w/ customer service for the same issue...6 month old Ionic, won't charge, nothing on the screen, cannot reset. They have offered a replacement...it is out of stock, but should ship within 2 weeks.

I hope that this is not a fatal flaw with the Ionic...there are quite a few folks on the Ionic forum reporting the same issue  M

[dcam3365]

After about 36 hours off the charger, and un-retiring my Surge, I tried to put it back on the charger and it began to charge again, has been working fine ever since.

Sent from my iPad

[DramaQueenDiva]

It might be something with the charger itself.  Sometimes even if I have mine all hooked up properly, it doesn't start charging until I reposition it.