Ionic will not connect with the app.

[JanPerkins]

I am so frustrated. I purchased Ionic because I thought  with a $300.00 + price-tag, I would be able to have a really superior device with all the best features. So far, I cannot get it to do anything other than what a old fashioned pedometer will do for a fraction of the cost.

#1. I cannot change the clock face because:  Unable to connect to Ionic error.

#2. I cannot update preinstalled apps because: Unable to connect to Ionic error.

#3. I cannot connect to Wi-Fi because: Unable to connect to Ionic error.

#4. I cannot sync Ionic with the app because: Unable to connect to Ionic error.

#5. I cannot set up weather because: Unable to connect to Ionic error.

I have done all the troubleshooting steps numerous times. This should NOT be this difficult!

Very disappointed with this purchase. Basically, I have a $300.00 step counter. 

Moderator edit: format

[GySgt_Seidell]

Hello @JanPerkins  and thanks for reaching out.  You mentioned you have tried the troubleshooting steps, but you didn't mention what those steps were.  So, I'm going to provide some quick suggestions:

Resetting the Ionic:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
2. Let go of the buttons.

If you still have a problem, try Shutting Down your Ionic:

On your watch, open the Settings app  > About > Shutdown > confirm the shutdown.  To turn your watch back on, press the back button.

Should you need further assistance, please let me know.  Thanks and Keep on Stepping!

[Rich_Laue]

I would also restart the device, I assume phone. Also when asking for help with a phone issue it is nice to include the type of phone/computer.

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing