Ionic will not reset at all

[DeniseBreen]

I have an Ionic that I've been using for the last 18 months. It was working and fully charged yesterday. I woke up this morning and the screen is blank. I have recharged, tried the two button and three button resets as advised on the website. The App cannot connect to the Ionic either.

Please help?

[SilviaFitbit]

A warm welcome to the Community @DeniseBreen. Thanks for the troubleshooting that you've tried and the details mentioned. 

Since, you've already tried restarting it and your Ionic's display is still blank. I've shared your case with our Support and they mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Gilbert02]

I had the same problem and after being on hold for 25 minutes I spoke to a assistant who recommended I clean the back of my ionic and the charging cable with rubbing alcohol and try to reconnect them. At first no results but after doing it again very thoroughly I now have it charging , the first time since it quit 8 days ago. Give this a try and good luck.

[SilviaFitbit]

A warm welcome to the Community @Gilbert02. Thanks for sharing the tips that helped you resolve the charging issue that you were experiencing. 

Have you checked our Discussions Boards? You can post your tips about Get moving, Eat well and Sleep better. 

[BradBredenkamp]

@SilviaFitbit I have the same problem as Denise Breen.  On April 23rd my Fitbit was fully charged and synced at 5:42PM.  When I woke up the next morning the screen would not illuminate. I have tried multiple resets with it both connected to the charger and not.  On the second day, the 9-dot diamond

Fitbit symbol was blinking on and off the screen all day but that has stopped.  I have tried the recommended step of thoroughly cleaning the charging contacts but that does not seem to be helping. I have also gone to the "get support" page and tried to initiate a chat session to submit a warranty claim, (My wife ordered this Fitbit for me on May 10th 2018 so it is still out of warranty.) but that page just keeps recycling to the same page and not opening a chat session. Please help me get in contact with Service so I can work on a warranty repair or replacement.  Thank you!

[BradBredenkamp]

Sorry, I meant my Fitbit is still under warranty.  Thank you.

[DeniseBreen]

I've had zero support from them. It's terrible.

--
Denise Breen

Moderator edit: Removed personal info

[DeniseBreen]

Yep, mine is just dead. So disappointed. I'm still waiting for their tech
support to contact me.

[SilviaFitbit]

A warm welcome to the Community @BradBredenkamp. Thanks for the details that you've mentioned and the troubleshooting that you've tried. I've shared your post with our Support team, they will continue assisting you on this matter. 

Welcome to the Community @DeniseBreen. Thanks for the details mentioned and the troubleshooting tried. I've shared your case with our Support team and they've mentioned that you already have a case with them, please continue the communication through email. 

I'll be around if you need further assistance. 

[Bwilsonottawa]

Mine died today, support pretty much just said, oh, sorry, it's no good now, but here's a discount so your can buy another. I've had a zip, One, Alta, charge, surge, ionic, and the Aria, but I think I'm getting to the end of my rope with them.

[SilviaFitbit]

Thanks for getting back @Bwilsonottawa. I appreciate that you mentioned that our Support team provides you with a discount.

Each case is reviewed individually and the option that's provided is based in Fitbit Warranty. Your feedback and comments are appreciated. 

I'll be around if you need further assistance. 

[Bwilsonottawa]

1. Right, a discount offered, but they also admitted that it is a manufacturer defect so I cannot see spending more money on a product that has a known defect. Seems kind of pointless.

[katikatimae]

Mine too! What's with Iconic's dying just after the year warranty runs out.

[BradBredenkamp]

I am waiting to see what support tells me. Mine is less than one year old so still under warranty. I better get a new one.

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @Bwilsonottawa. Our Support team is always providing you with options that are based in your Fitbit Warranty. Also, if there's any bug that we're aware of, we will let you know. However, if there's a technical issue with it, they will give you troubleshoot that may fix it and then the warranty options. 

Thanks for participating in the forums @katikatimae. Our team is always working to improve our watches and implement features that can help to reach your exercise goals. Also, the feedback that you provide is passed along to the team. 

Great to see you around @BradBredenkamp. Each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance.