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Ionic not working

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‎05-06-2019 20:05 - last edited on ‎05-07-2019 10:32 by Fitbit Moderator

‎05-06-2019 20:05 - last edited on ‎05-07-2019 10:32 by Fitbit Moderator

My ionic has stopped working (after 14 months). Dead as a doornail. Very disappointed. I seem to be one of many. Will Fitbit consider replacing this for affected users? (maybe with something that will last a bit longer?) It is an expensive device - there must be some recourse?

 

Moderator edit: Updated subject for clarity 

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‎05-07-2019 10:36

‎05-07-2019 10:36

Welcome to the Community @SteveClaxton. Sorry to hear that you're experiencing this. 

 

I would like you to confirm that you've tried charging it but use different USB ports. Also, you can try restarting it and cleaning the contacts. 

 

I'll be around if you need further assistance. 

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