Ionic will not stay synced

[reginaruss]

I've only had the Ionic for a little over a month, the first week it worked fine but now I have to sync it manually by turning off & on the blue tooth on my Samsung phone and them manually syncing it on the Fitbit app. very frustrating and time consuming. I don't have time to wait in line for 30 to 40 others on the chat line. 

[SilviaFitbit]

It's great to see you around @reginaruss. Thanks for the details mentioned. 

Sorry to hear that you're experiencing this with your Ionic. I would like you to confirm you have a supported device, if you do but it's still not syncing please try this syncing troubleshooting. Can you let me know which mobile device you're using? 

Let me know how it goes. I'll be around if you need further assistance. 

[reginaruss]

The syncing is really hit and miss. Somedays it will not sync automatically, I have to turn off my Bluetooth and restart it and some days it will sync by it's self. I've tried all the trouble shooting proceedures.

Thanks Russ

Moderator edit: Removed personal information

[SilviaFitbit]

Thanks for getting back @reginaruss. Sorry for the delayed reply. 

I would like you to make sure you have the latest app version and let me know which mobile device do you have? 

I'll be around if you need further assistance. 

[reginaruss]

Hello
Responding to your response. I have completed an app update and actually had an automatic update a couple days ago.
Phone is Samsung A6

Thanks Russ

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Thanks for getting back @reginaruss. I appreciate the troubleshooting tried and the details mentioned. 

In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance.