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Ionic will not switch on

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‎02-23-2019 02:24

‎02-23-2019 02:24

I have tried all suggestions to get my Ionic to switch on...screen is blank after charging...

Best Answer
4 REPLIES 4

‎02-24-2019 01:10

‎02-24-2019 01:10

Hi @007Blondie  That doesnt sound too good! Have you tried restarting your Ionic several times?  

Restart your tracker

Have you tried a Factory Reset?

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

 

If you continue to have problems please come back here.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-24-2019 01:24

In response to NellyG

‎02-24-2019 01:24

Tried all options and not working
Best Answer
0 Votes

‎02-24-2019 01:59

In response to NellyG

‎02-24-2019 01:59

I am having the same issue. Mine happened 5 days ago, I entered Australia and my Fitbit shut off, I cant do anything to turn it back on. I tried the restart, multiple charging options, nothing

Best Answer

‎02-24-2019 03:09

‎02-24-2019 03:09

my ionic just went blank face, same problem others are having. it just went blank, tryed most things found on forum.bought 1/4/1918. yup, just over a year.  well time to deal with fitbit support, hope to have better luck than most on this forum. had a blaze it did the same thing,no luck with that one. then I got the ionic.

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0 Votes