Ionic will not sync - Tried everything

[JMalin]

I read through all the forums for Ionics that won't sync. Tried all those steps, rebooting the watch, rebooting the phone, killing the app, turning bluetooth off and back on, etc. I even tried a factory reset on the watch. 

Now, I am left with a watch that just flashes the Fitbit logo, won't pair with my phone, and won't even tell me the time.

Any other ideas? I haven't had it long enough to want to get a new watch, but have had it too long to take it back to the store.

[Marll]

I’m having the same problem, absolutely nothing works. After factory reset it sets up fine, but after it updates during the setup process everything stops working again.

[JMalin · Accepted solution]

The correct answer is: Try what you see here on the forums. I am presuming this isn't the first post you've looked at, and potentially not the last. Then contact support. I used chat. They tried a bunch of things and ended up sending me out a replacement. That one is syncing and working great.

[JillAG]

Thank you I'll try support again