help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic will not sync after initial setup?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2018 13:16

‎05-17-2018 13:16

Hi,

 

I am currently using your Ionic device, I have gone through every troubleshooting tip and trick i have been able to find, I have uninstalled the app after deleting the device from the app in my Samsung 7S edge at least 9 times over the last month of ownership, the device initially sets up each time and works as i imagine it should connects a syncs i can change the clock face and adjust the settings at this point via the app but once I've turned my phone off to sleep or just disconnected the Bluetooth for a few hours the watch just will not reconnect to sync and the watch just restarts over and over again each time the app trying to sync.

 

I cannot think of anything else to try as I have honestly tried everything listed on the other entry's on the support pages.

 

Please, PLEASE. Fitbit help me get this issue resolved.

 

Many thanks in advance for any official help provided.

 

Kind Regards, 

 

Michael. 

Best Answer
1 REPLY 1

‎05-17-2018 19:57

‎05-17-2018 19:57

Welcome to the wonderful world of Ionic ownership!

The watch is a dud. Ive tried everything as well.

Didnt work on my iphone, and doesnt work on my new android phone.

Spent ages and ages with support back and forward only for them to cop out and say that my phone isnt currently supported. 

I got so frustrated with the excuses I gave up.

Maybe it should have a warning on the box saying "WILL ONLY WORK INTERMITTENTLY ON THE FOLLOWING 3 PHONES" then I would have avoided and saved myself $400!

Have updated the firmware and am desperately trying to synch so I can at least save my data then I am going to return it. 

You only have to view these boards to see that Fitbit have released a lemon here and are not going to admit it.

 

Best Answer
0 Votes