Ionic will not sync

[Smocke]

I have been trying for the past 2 days to reconnect my ionic to the app. I've tried everything and it won't work. It is becoming very frustrating. I deleted and re downloaded the app. I've unpaired the bluetooth. I've restarted my ionic. I've restarted my phone. I've had this watch for a week and it's already giving me trouble. Please help. 

[Kanhir]

Having the same problem here. I tried with the Fitbit support on Twitter, and they blamed my Android devices for being incompatible, despite overwhelming evidence to the contrary.

[MarreFitbit]

Welcome to the Fitbit Community @Smocke and @Kanhir! Thanks for already taking the time to troubleshoot this issue on your own, nice way to go!

What's the mobile device you're tying to syncing with @Kanhir? Note that the devices on this list have been confirmed as fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

Our team routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone meets the minimum operating system requirements. Also, it would be great if you take a look at the article: Why won't my Fitbit device sync? 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

On the other hand, while reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. 

Give this a shot and let me know the outcome! 

[Jennay325]

I am having the same issue with my Ionic not syncing since the last Fitbit app update last Thursday.  Everything works on the Ionic except the Time?  This is a list of what I’ve done:

Ive shut off the Ionic for a night, and restarted my iPhone 8plus as well..

Ive uninstalled the Fitbit app and reinstalled it..

Ive removed the Ionic from the app and reinstalled it as a New Ionic..  I thought that worked but no....  

This is really frustrating!!  I have had NO issues until this last update!!  Y’all need to fix it!!

I use it every day to count my steps, check my sleep, and check my heart rate!!  So PLEASE FIX IT!!!!!!!

Jennay325

[Smocke]

It isnt even letting me set up the device again. 

[JoysMyStrength]

I did live chat with Melissa Z earlier for my Ionic. I installed the Windows App on my HP, and now the Ionic isn't recognized at all by the iPhone with which it was previously syncing. I turned off Bluetooth to the HP; but no joy.

[mole182]

just commented on another post for the same issue, but yeah, i have a samsung s8 and i have rebooted both the phone and the watch, tried re-synching the watch and then de-paired everything and re-paired it all with no fix,

my other half who has an iphone 6 then tried to connect it to hers and we got as far as the security number pair screen, but then it froze the phone and still wouldnt pair.

then i tried it and it finally paired and synched, but then this morning it stopped all over again, i am not going through all these steps again so someone at fitbit needs to figure this out as ive had the thing for a week so far with no problems and i know its all compatible with my phone and laptop.

[Jennay325]

Well after 45 min on a live chat with Jose M I am getting a replacement...  We tried doing a factory reset and it wouldn’t work at all...  Yes I agree Fitbit needs to fix this issue!  When you pay almost $300 for something it should work!!