Ionic will not turn on

[joeybrown105]

Good afternoon, I've owned my Ionic for just a few days now, and all of a sudden this morning, got the black screen. A few thing to note:

+ Not taking a charge from USB or when plugged into wall

+ Tried hard reset, pressing left and bottom right for 10 seconds, nothing.

+ When charging, it sometimes makes a quiet humming sound

+ When charging, the tracker is becoming hot to the touch

Anyone have the remedy?

[Julia_G]

Hi, @joeybrown105, it sounds like you need to get in touch with Fitbit Customer Support on contact.fitbit.com.  Whatever else is at issue, the Ionic definitely should not get hot to the touch while charging.

[joeybrown105]

Thanks @Julia_G - appreciate the response, I've also put a note in to their support team.

[Sama1]

My ionic also won' turn on

[Tinusscheepers]

Hi

Im having the same problem. Put my Ionic on charge. Since then the screwn doesn't want to turn on.  The heart rate monitor flashes green but the screen does not seem to work. Ive tried the hard reset and still nothing. Any advice would be apprreciated. 

[AndieJ]

Mine showed 0% this morning (FYI this is number 3 for me 1st was connection to blue tooth problem replaced early 2018 2nd was battery problem much like this one which was replaced in July 2018)plugged it up been plugged up all day will not charge or turn in. Tried reset and hard reset.  Called customer service Brends had me redirected same steps then told me they will not replace the faulty replacement they sent me. Said out of warranty of original. Even though they replaced faulty one before only had this replacement for 6 months. Only would give me a discount of 40% for a much lesser device or 25% off a versa at reg price of 199.95 not the 179.95 on the site. asked to talk to supervisor and was told I could not. Ask for name was told they could not give it to me. I am soooooo up set with fitbit!!!! Have been a long time customer and had many great devises. The Ionic has been a very expensive (299.95) nightmare!

[Julia_G]

Hi, @AndieJ, I would recommend phoning again.  I don't really know Fitbit's policy on this, but with most companies you can insist on speaking to a supervisor.  

It may very well be that if your original device is out of warranty they will be unable to help more than the offer of a discount on a new device.  But I always feel better when I have these sorts of matters confirmed a little higher up.  You certainly should not have been denied the opportunity to speak to a Superviosr, or, if they were very busy at the time, at least to have your issue logged and to have a call / email follow up.