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Ionic will not unlock with phone

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‎07-15-2019 10:14 - last edited on ‎07-16-2019 10:23 by Fitbit Moderator

‎07-15-2019 10:14 - last edited on ‎07-16-2019 10:23 by Fitbit Moderator

Watch is locked after move than 10 wrong password entries.  This is not a surprise because it tries to unlock in the shower and pretty much every time I bend my wrist.  Second time this has happened.  First time after multiple attempts I was able to get the watch to accept a new passcode.  This time gave up and tried to reinstall device as suggested in one of the threads on the user forum.  Now I have an application asking for the code on my watch but when I touch the watch it says Unlock with phone.  Catch 22!! I have already removed the pairing on bluetooth, and strangely enough it no longer shows up as an option to repair.  

Besides crush the watch and buy a different brand, any suggestions?  I love the community and the team challenges we do every week on fitbit but the hardware drive me MAD!  

 

Moderator edit: Updated subject for clarity 

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‎07-16-2019 10:23

‎07-16-2019 10:23

Welcome to the Community @MatthewMoore. Thanks for the details mentioned and the troubleshooting tried. I'm glad to hear that you're loving the Fitbit environment. 

 

Since, you've tried the recommended troubleshooting for this type of issue. I've shared your post with our Support team, they will continue providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-16-2019 10:46

In response to SilviaFitbit

‎07-16-2019 10:46

Thank you.  Looking forward to getting back on line

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