Ionic will only work on charger

[SheenaLee]

Yesterday my ionic started doing crazy step counting (going up by 10 steps a second) so I searched through the forums and changed the clock face and did a reset.  It seemed to stop the counting, but by that time I had lost 40% of my battery life due to the crazy step counting and it died right after. When I went to charge it it powered right up, and I left it on the charger for 2 hours but as soon as it is removed from the charger it powers off.  Tried 2 different chargers, nothing has worked. 

Edited to add:  I have tried all the tips posted in https://help.fitbit.com/articles/en_US/Help_article/1190

i have tried a factory  reset but nothing happens, also my ionic when plugged in will show a battery of 0%. Never anything higher. And it doesn’t vibrate when plugged in. 

[SilviaFitbit]

A warm welcome to the Community @SheenaLee. 

Thanks for the details mentioned and the troubleshooting tried.

I appreciate the research done prior posting and the link to the steps you've performed. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance.