Ionic won't Calibrate/Screen glitch/ & won't update

[Miah11]

Desperate here, love my Ionic and been with Fitbit since the original Surge days but over the last 2 weeks one thing one bad thing led to another. Started with message to CALIBRATE but won't compete. I've made sure it's charged, reset it a number of times, checked WiFi but nothing's worked. Over this time the screen has begun to glitch, looks like an 80s video game screen, now vertical streaks of blue or red cover it. Last week I received the message to Update Tracker but that won't complete either and completed the same plus more trouble shooting steps.  Any help appreciated, trying to resist going Apple!

Moderator Edit: Clarified subject

[SilviaFitbit]

@Miah11 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting, I'll be happy to help you. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[Miah11]

Much appreciated Silvia, still having issues but Shinelle provided a few resources I'm working through to see if I can get this sorted. Thanks again

[SilviaFitbit]

@Miah11 Thank you for getting back. I'm glad to hear that our Support team is already helping you out. 

Feel free to post back if you have any additional questions. 

[Bekind2020]

I'm having the same issue.  I completed the factory multiple times in the past two and it was to no avail.

[Miah11]

Been a few days and a few calls to Support, but no luck. Any other suggestions before I retire it?

[SilviaFitbit]

@Bekind2020 Welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the factory reset done. I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

@Miah11 It's nice to see you in the Fitbit Community. Thank you for contacting our Support team, to avoid any confusion or misunderstanding, it's better to continue the communication through email with our Support team, they'll be happy to provide the available options. 

I'll be around if you have any additional questions.