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Ionic looses clock face when charging.

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‎10-12-2020 05:13 - last edited on ‎10-13-2020 13:19 by Fitbit Moderator

‎10-12-2020 05:13 - last edited on ‎10-13-2020 13:19 by Fitbit Moderator

Every time I charge watch it loses the clock and I have to download a new face. 

Any ideas?

 

Moderator Edit: Clarified subject

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‎10-12-2020 15:14 - edited ‎10-12-2020 15:16

‎10-12-2020 15:14 - edited ‎10-12-2020 15:16

Does it of every face or just one?

 

What happens if you download a face whilst the Ionic is connected to the charger. The disconnect and reconnect the charger?

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‎10-13-2020 13:16

In response to PaulMe

‎10-13-2020 13:16

Hi @viz, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this and just as @PaulMe asked, this happens with every clock face or just with a specific one? If such is the case, are you using Fitbit original clock faces or third-party ones? When was the first time you experienced this situation and how many times since then? In the meantime I receive your answers, please restart your device and let me know if the issue persists.

 

Looking forward to your reply. 

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