Ionic won't charge - My experience with Customer Support

[chrisahern]

I purchased my Ionic in March 2018 - on June 15 2019 my battery showed low so I plugged it into charge.  several hours later I went to get it and it flashed 0%.  I tried cleaning the connections - tried plugging into different sockets, computer etc - nothing.  I started a live chat online and was told my watch was out of warranty.  I was then offered 25% off purchasing a new one.  Am I the only one who thinks this is humorous.  With Apple, Garmin, Samsung and various other fitness watches out there they want me to go back to the well and line their pockets with another couple hundred bucks.  I'm surprised Fitbit are still compared in the same sentence as apple.  I realize I'm just one person but if I can help one person keep their hard earned money and spend it on something reliable I've done my job.  See you Fitbit 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @chrisahern welcome aboard, I'm glad to assist you today. Thanks for your post.

I appreciate your effort and patience troubleshooting your Ionic device with the assistance that was provided by our Customer Support team, I totally understand how frustrating this matter can be for you. For a better understanding of our Support team conclusion, I recommend you to review our warranty policies because they refer to this information when it comes to determine your eligibility for a replacement device. Let me share with you that Fitbit is always striving to improve our products and services, therefore, the feedback that was provided in your post is appreciated. 

Don't hesitate to contact me back or our Support team if you have any additional questions.