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Ionic won't charge after update

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‎01-15-2020 22:51 - last edited on ‎01-16-2020 12:25 by Fitbit Moderator

‎01-15-2020 22:51 - last edited on ‎01-16-2020 12:25 by Fitbit Moderator

Hi my watch went flat and it won't charge after the latest firmware update. Does anyone know how to fix this?

 

Moderator edit: Updated subject for clarity 

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‎01-16-2020 12:26

‎01-16-2020 12:26

Hi, can you leave your watch on charge for several hours and see if it responds.  It should come back to life whilst on charge.  Also try and do a hard reset (holding down all 3 buttons for about 20-30 seconds), you might need to do this a few times and see if there is a response.  

 

I'll be around if you have any further issues.

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‎01-16-2020 12:24 - last edited on ‎10-09-2025 16:06 by Fitbit Moderator

‎01-16-2020 12:24 - last edited on ‎10-09-2025 16:06 by Fitbit Moderator

@QMN Welcome to the Community. Thanks for the details mentioned. 

Since your Ionic isn't charging, you may want to follow the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎01-16-2020 12:26

‎01-16-2020 12:26

Hi, can you leave your watch on charge for several hours and see if it responds.  It should come back to life whilst on charge.  Also try and do a hard reset (holding down all 3 buttons for about 20-30 seconds), you might need to do this a few times and see if there is a response.  

 

I'll be around if you have any further issues.

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‎01-16-2020 17:34

In response to SunsetRunner

‎01-16-2020 17:34

Hi Mark, thanks for the advice. I left the watch on charge for a few hours without any success however I did the hard reset and the watch came back to life with 9% battery and I was able to put it on charge again. It's now 100% charged 🙂

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