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Ionic won't charge

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‎10-23-2018 09:56 - last edited on ‎10-25-2018 09:03 by Fitbit Moderator

‎10-23-2018 09:56 - last edited on ‎10-25-2018 09:03 by Fitbit Moderator

My ionic fully drained as normal. When I plugged in to wall unit it never recharged. Instead it got heated up.

1. I tried after waiting 24 hours still the same result.

2. I tried plugging in with pushing left & bottom buttons it is showing 0% with battery icon in certain intervals. Still there is no sign of recharging.

Please help.!!!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-23-2018 11:24

‎10-23-2018 11:24

Welcome to the forums!

 

Please quit trying to charge it. and contact support

 

Also see this thread for best charging practices.

If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Hope to see you around the forums more!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-25-2018 09:10 - edited ‎02-06-2024 07:00

In response to WendyB

‎10-25-2018 09:10 - edited ‎02-06-2024 07:00

Welcome on board @Srig_20988, it's nice to see you here! I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

Thanks a lot for your help and assistance @WendyB!

Point me out if there's anything else I can do for you in the meantime. 

Maria | Community Moderator, Fitbit


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