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Ionic won't charge

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‎09-11-2018 02:51 - last edited on ‎09-11-2018 10:20 by Fitbit Moderator

‎09-11-2018 02:51 - last edited on ‎09-11-2018 10:20 by Fitbit Moderator

I have attempted to to the restart on the Ionic more than once I have left it charging over night. As well as put it on a wall charger, desktop,  laptop and car charger (I have purchased two other charging cables). I have uninstalled the device form the app removed the app from my phone and restarted my phone. Really getting a little frustrated. 

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-11-2018 09:15

‎09-11-2018 09:15

What is the issue you are having? You've posted everything you've tried, but you've failed to actually mention what the problem you are having is? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-11-2018 09:44

In response to N8teGee

‎09-11-2018 09:44

The device will not charge for power on I ended up contacting the steps at customer service group this morning and they are amazing they are replacing the device

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‎09-11-2018 10:03

In response to Keilla

‎09-11-2018 10:03

Ok I'm glad you've got it sorted. I agree, customer service do a great job Smiley Happy

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-11-2018 10:22 - edited ‎09-11-2018 10:23

In response to N8teGee

‎09-11-2018 10:22 - edited ‎09-11-2018 10:23

Welcome to the Fitbit Community @Keilla! Sorry to hear about the battery issues you've been experiencing. Thanks for taking the time to troubleshoot this inconvenience, nice way to go!

 

I'm glad to hear that you're giving a replacement after getting in touch with our Customer Support Team. Woman Very Happy Once you get your replacement, note that you can set up your new tracker on your currently Fitbit account by following these steps.

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Thanks a lot for your help @N8teGee! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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