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Ionic won't charge

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‎06-10-2019 06:26

‎06-10-2019 06:26

No matter what I do my Ionic won't change. The charger stays on but later it would say something along the lines of "not enough source to change" or something along the lines. I have cleaned it and tried different USBs and places to change but nothing seems to work. 

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‎06-11-2019 08:50

‎06-11-2019 08:50

Nice to see that you're digging into the Forums @Leilani12, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for sharing those details in your post and for troubleshooting prior to contacting us. I've requested a case for you, our team will be contacting you via email shortly. Fitbit has been designed to provide motivation and help you to reach your daily goals to success, our team will be glad to take care of  you. 

 

I'll be around in case that you have questions about it. 

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