Customer service feedback

[Bsif]

I have been going back and forth with Fitbit Customer service for a month for an issue that I am having and they have decided to go dark.  Every time I try to inquire I am told that the issue has been escalated to the "higher department" and I am not given an update.  I have tried to call, send messages on social media, and email, however I am unable to get a reasonable response.  I am not going to give up until Fitbit makes this right; it is crazy how many stories like mine are out there.  Fitbit- you have my info, give me a call, shoot me an email, send me a text, anything!

Moderator edit: Subject for clarity and format

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Bsif.

Thanks for the feedback, it's very important for us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. I've checked with our support team and they already provided you with a response. Please keep an eye in your email inbox, you'll get some information about your case.

Let me know if you need anything else.