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Ionic won't charge

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‎09-09-2020 10:35

‎09-09-2020 10:35

My Ionic is a month and a half old.  It died while on a walk today.  It won't take a charge anymore.  I have left it charging for over an hour and nothing...  Any suggestions?

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‎09-09-2020 11:31

‎09-09-2020 11:31

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

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‎09-09-2020 11:45

‎09-09-2020 11:45

Get a pin and clean the oval around the charging contacts, you will be surprised how much gets trapped there. Then it charges without an issue.

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‎09-09-2020 11:48

In response to Cutemagi

‎09-09-2020 11:48

They sure do get dirty @Cutemagi  and often people just toss their chargers into the drawer. 

Stepping in the U.S.A. since September 2013. Android 14

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