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Ionic won't charge

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‎03-08-2021 03:52 - last edited on ‎03-08-2021 17:35 by Fitbit Moderator

‎03-08-2021 03:52 - last edited on ‎03-08-2021 17:35 by Fitbit Moderator

Hi There.

Sounds like a common problem with a slight twist. The blue battery light comes on and it gives the battery % indicating it is actively being charged. I have plugged my ionic in to various USB ports and power points  via the cable around the house without change.

 

Please help! 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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5 REPLIES 5

‎03-08-2021 17:35 - last edited on ‎03-13-2025 08:36 by Fitbit Moderator

‎03-08-2021 17:35 - last edited on ‎03-13-2025 08:36 by Fitbit Moderator

Hello @Hattah, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Looking forward to your reply.

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‎03-09-2021 03:32

In response to RicardoFitbit

‎03-09-2021 03:32

Hi There. Yes, heart rate and all other aspects working. Down to 9% now so about to go blank. Have cleaned everything and completed the shutdown etc. It is the cord that came with the watch and there had never been a problem before.

 

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‎03-09-2021 09:22

‎03-09-2021 09:22

Yeah i seem to have noticed if its off for any lengthy period and theres a firmware update, theres an issue. Happened to me 5 times now. 

 

Yet firbit wont address the issure, end of the day Inpurchased the item, I should at least be able to plug it into a laptop and reset it!!!!  

 

Very poor show, and an absolute cheek if they think I'll purchase another product of thiers when they done nothing bit regurgitate themselves whith try this, that and this again. 

 

Listen To Your Customers, which they say 'they do'

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‎03-09-2021 11:59

In response to RicardoFitbit

‎03-09-2021 11:59

Yes. The heart rate sensor and all other aspects were still functioning. I just couldn’t get it to charge. I still have the same cord that was purchased with the watch and have never used another one. 

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‎03-09-2021 12:25

In response to Hattah

‎03-09-2021 12:25

They hot you with the same "try this" everytime. Like when mobiles ears ago had poor coverage, networks would tell you to clean the sim card other than check the sognal strength in the area.

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