Ionic won't charge

[AndreaRFL]

Help!  My Ionic won't charge.  It isn't vibrating when I plug it into the charger and doesn't show that it's charging.  I have pushed the left and bottom button and I get the start up screen but still doesn't charge... 😭 Help!  

Moderator edit: subject for clarity 

[Xfin]

Hi, I've had a similar problem multiple times. I let my Ionic sit for an extended period of time and the battery discharges, then when I try to recharge it nothing happens. I tried all the tips here and nothing seemed to help. After leaving the watch plugged in for three days I finally had the brilliant idea to try restarting it without the watch being plugged in. That worked. The watch was fully charged and for whatever reason it wouldn't restart while still connected to a power source. Restarting the watch was done by holding the left button and the lower right button depressed for fifteen seconds. I'm hoping I remember this the next time this happens, but I doubt it. (that's why I'm writing this up)

You may want to try powering down your watch first if it's not already off, then charge it and try to restart it without the power cable attached. I hope this helps, good luck.

[LiliyaFitbit]

Welcome to the Fitbit Community, @AndreaRFL @Xfin.

@AndreaRFL Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

@Xfin I appreciate your participation in the Forums and sharing your experience and solution. Thank you for your time and efforts to help other users. 

Hope this helps!