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Ionic won't charge

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‎06-28-2021 10:48

‎06-28-2021 10:48

I have tried cleaning it multiple times.  I've also tried plugging into different outlets as well as my laptop.

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4 REPLIES 4

‎06-28-2021 19:59

‎06-28-2021 19:59

Welcome to the Fitbit Community, @JodP.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-29-2021 03:18

In response to LiliyaFitbit

‎06-29-2021 03:18

Unfortunately, they were not able to assist me. Watch still does not work!
Best Answer

‎06-29-2021 14:48

In response to JodP

‎06-29-2021 14:48

I have the same problem with my Ionic.  It will not charge.  I tried all the troubleshooting steps, cleaning posts on the charger and my watch, different outlets, etc.

I finally ordered and received a new charger.  Still no response.  I feel like this battery has a certain life.  I’ve had it awhile now and used it to charge.  I usually waited until I was down to 20% and only charged it up to around 90%.

Can Fitbit replace battery or can we have this done?  I have tried so many Fitbit devices.  Unfortunately, l just gave my Blaze away, so no backup to use.  I am disabled and use this to track my activities level.  I also do not sleep well and miss this information.

Best Answer

‎06-30-2021 15:03

In response to Tiasluv

‎06-30-2021 15:03

Welcome to the Fitbit Community, @Tiasluv. Thank you for your reply, @JodP.

 

@JodP  I am sorry to hear the issue persists. I recommend you continue working with our Support team since they have already all the details and special tools to continue assisting you. I am sure they are doing their best to help you. 

 

@Tiasluv Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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