Ionic won't connect to bluetooth

[m_menocal]

I bought a new Ionic a few hours ago and have still not set it up. It originally synced at first, but then it was cut off during upgrade. Now I can't connect via blue tooth or wifi. My guess is that if I can factory reset the watch it will work. Is there a way to factory reset the watch without the app, using the phone's buttons only.

[USAF-Larry]

@m_menocal, on the Ionic display scroll to the right until you see the Settings icon. Select Settings then scroll down to About and select Factory Reset.

[m_menocal]

The problem is that because the setup process did not complete correctly, I cannot access the screen on the device. It's stuck in the splash screen with the diamond splash screen. Is there anyway to get a factory reset just with the buttons, without any menu interaction?

[USAF-Larry]

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@m_menocal wrote:

The problem is that because the setup process did not complete correctly, I cannot access the screen on the device. It's stuck in the splash screen with the diamond splash screen. Is there anyway to get a factory reset just with the buttons, without any menu interaction?

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No, there isn't.  You can do a restart by pressing the right side bottom button and the left side button at the same time, but not the factory reset.

[Magee007]

My phone is doing the exact same it is stuck on the diamond... My phone is able to find the watch but not able to connect. 

[Naomi1609]

how did you fix this? if at all

[rcktdan]

I heard this problem too. I got it to stay over by removing the device from there mobile app.