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Ionic won’t connect to iphone

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‎03-24-2018 07:25

‎03-24-2018 07:25

I’ve been having sync issues with my ionic since I got my iPhone 8 a month ago. It hasn’t synced for 2 days. I uninstalled and reinstalled the app, removed the device, removed from my Bluetooth, powered off the phone and did a factory reset on the ionic. Now I cannot reconnnect. I’m stuck at the screen when I enter the 4 digit code, it will not go any further. This is getting frustrating, I love the ionic but I can’t even use it.

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‎03-26-2018 05:01 - last edited on ‎10-16-2024 11:03 by Fitbit Moderator

‎03-26-2018 05:01 - last edited on ‎10-16-2024 11:03 by Fitbit Moderator

A warm welcome to the Community @kusmanick! Thanks for the troubleshoot you've tried as well for the details you've mentioned. Since, now your Ionic isn't set up to your account, you may want to try these steps Why can't I set up my Fitbit device?. 

If you get it connected and it's still not syncing, try the following procedure Why won't my Fitbit device sync?. 

Hope this helps! 

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