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Ionic won’t pair with phone

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‎08-22-2020 13:25 - edited ‎08-22-2020 14:26

‎08-22-2020 13:25 - edited ‎08-22-2020 14:26

Both my iPhone 8 plus and my Fitbit updated their software. Now my ionic won’t pair with my phone it doesn’t even come up in the list for Bluetooth devices. I have reset the ionic back to factory settings. I have deleted the Fitbit app from my phone and reinstalled it still nothing works. This Fitbit is only a couple of months old. 

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2 REPLIES 2

‎08-22-2020 14:35

‎08-22-2020 14:35

When you reset the Ionic back to factory settings did you delete/remove the Ionic from your account and try to add it back in? If not then do so and see if the app will find the device.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎08-22-2020 15:57

In response to wtksk8r

‎08-22-2020 15:57

I did and it didn’t work.

Thanks,
Cary
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