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Ionic won't respond

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‎09-09-2018 02:46 - last edited on ‎09-09-2018 07:23 by Fitbit Moderator

‎09-09-2018 02:46 - last edited on ‎09-09-2018 07:23 by Fitbit Moderator

I plugged my Fitbit Ionic in to charge and it just died.  

It's been 6 hours.  

I tried wiping the contacts with a little alcohol as I did once before but nothing

Help... anyone?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-09-2018 06:23

‎09-09-2018 06:23

Try a different usb port or wall socket. Try restarting it several times. Try a factory reset usingnthe buttons. If none of them fix it you will need to contact Support (link in my signature) Let us know what happens.

Restart your tracker

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-09-2018 06:26

In response to NellyG

‎09-09-2018 06:26

Hi tried ‘em all. Cant do a reset because the screen remains blank.
NOTHING is happening since 11pm
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‎09-09-2018 07:25

In response to Rudytoons

‎09-09-2018 07:25

Welcome to the Fitbit Community @Rudytoons! Thanks for already trying those steps in order to solve the issue with your Ionic' screen.

 

I was about to create a support case on your behalf, but I just saw that you've called today. It seems that your tracker is working now after performing a restart. Great news! Smiley Very Happy

 

Thanks for giving a hand on this @NellyG! 

 

Let me know if there's anything else I may assist you with. 

Maria | Community Moderator, Fitbit


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