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Ionic won't respond

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‎02-27-2021 19:31 - last edited on ‎03-01-2021 15:15 by Fitbit Moderator

‎02-27-2021 19:31 - last edited on ‎03-01-2021 15:15 by Fitbit Moderator

My ionic was fully charged then suddenly went blank.  I have tried all the regular resets, charges, cleaning contacts, etc.  I know the charging cable is good because we just got it last week as a replacement for my wife's.  I have read the forums and it appears this is a common concern with the ionic, which is a shame because I liked this tracker.  

As a side note, in January my wife's ionic (which was purchased at the same time) shorted out.  

Any other suggestions?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-27-2021 21:35

‎02-27-2021 21:35

Same thing happened to me. I have been promised a replacement but have been waiting for over 4 months. Apparently my iconic was out of stock at the time. My case hase been moved to the escalation team but they have been waiting for over 2 weeks from the orders department so I am none the wiser as to when I will recieve a replacement. Same problem happened to a colleague who also had an iconic under warranty. They received replacement but the screen stopped working again shortly afterwards. They have now given up on Fitbit.

 

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‎03-01-2021 15:15 - last edited on ‎03-13-2025 09:21 by Fitbit Moderator

In response to SimmaG

‎03-01-2021 15:15 - last edited on ‎03-13-2025 09:21 by Fitbit Moderator

Hi @tbsullivan and @SimmaG, welcome to the Community Forums.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Ionics despite trying the troubleshooting steps that were described on your posts. Because your issues were not solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you guys need anything else.

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