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Feedback about Ionic - My experience

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‎03-01-2021 08:50 - last edited on ‎03-01-2021 15:11 by Fitbit Moderator

‎03-01-2021 08:50 - last edited on ‎03-01-2021 15:11 by Fitbit Moderator

As it says. It now only lasts 2 days. I've done everything I can think of and gone through the debug processes and reset everything and uninstalled the app and still nothing. I'm done with Fitbit, I have gone through 4-5 Ionics in 5 years, for that price and that kind of build quality, I'm just better off switching to the apple watch. Which is a shame, because I really really really liked Fitbit, I bought stock in the company back in the day, and I held onto that stock when Google bought it, and I was optimistic that the build quality would improve, but it didn't. It was bought for data. I loved the 6-day battery life, but that means nothing if I'm always buying a new Fitbit or getting a replacement. I had to get 3 Fitbit surge replacements because of just trash build quality, I've stuck by this product because I genuinely appreciated the fitness focus and the long battery time, and had little care for the notifications, emails. I liked that I could get phone call notifications on my wrist because I couldn't feel it vibrate in my pocket.

 

Moderator Edit: Clarified subject

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‎03-01-2021 11:00

‎03-01-2021 11:00

Jason thanks for your post! I thought it was me alone. I was getting a solid 6 days of battery life as well until I updated my Iconic with the most recent update and my battery is less than 30 minutes.  From 100% to 0% is literally 20 minutes.  This is so frustrating, but like you I love Fitbit and this is my forth Fitbit and I feel some sense of loyalty to the brand but I am now exploring other options.

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‎03-01-2021 15:11 - last edited on ‎03-13-2025 09:22 by Fitbit Moderator

In response to Yardgirl

‎03-01-2021 15:11 - last edited on ‎03-13-2025 09:22 by Fitbit Moderator

Hi @Jasonbourne and @Yardgirl, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Let me know if you have any additional questions, I'll be around.

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