Ionic won't start after charging

[NAOBunni]

Hi!  I have had and loved my Ionic since I got it in May 2018 but now it won't start and charge!

Your assistance would be greatly appreciated!

Please help!

[SilviaFitbit]

Welcome to the Fitbit family @NAOBunni! I appreciate the details that you've mentioned. I'm glad to hear that you were enjoying your Ionic since the day that you got it. 

Try restarting and charging it but this time, please try changing USB ports. 

Hope this helps. Let me know how it goes. 

[NAOBunni]

Hi!

Thanks for the welcome!

I did what you suggested, but sadly,  my Ionic won't charge 🙁

Please come to the rescue!

Thanks.🙃

~Sending from my Note 9 ☆

[SilviaFitbit]

Thanks for getting back @NAOBunni! I appreciate that you've performed the steps I provided. Silvia to the rescue , I've created a case on your behalf with Support, they will continue assisting you on this matter. 

I'll be around if you need further assistance.