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Ionic won't switch on

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‎09-23-2021 09:19 - last edited on ‎09-23-2021 10:06 by Fitbit Moderator

‎09-23-2021 09:19 - last edited on ‎09-23-2021 10:06 by Fitbit Moderator

Hi! My fitbit ionic is 2 yrs old. It won't switch ON after it spontaneously switched OFF. The screen is completely blank. No charging notification. I've tried charging it with multiple outlets, tried all possible combinations of buttons but it isn't coming back to life.

What should be the next course of action?

I'd really appreciate the help.

 

 

Moderator Edit: Clarified subject

 

 

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3 REPLIES 3

‎09-23-2021 10:13

‎09-23-2021 10:13

Welcome @RahulMoun It's nice to see new faces around!

 

I appreciate the details shared on your post and for the troubleshooting tried prior posting. 

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. In the meantime let's double check the instructions listed here. Thank you for your patience while dealing with this situation.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎09-27-2021 08:16

In response to CindyMFitbit

‎09-27-2021 08:16

I've tried all the troubleshooting steps to no avail. I spoke with the customer support which was totally futile. I'm very disappointed with Fitbit. It's better to buy a cheap watch with similar features.

Disappointed.

Best Answer

‎10-29-2021 15:21

In response to RahulMoun

‎10-29-2021 15:21

Thanks for your response @RahulMoun. 

 

I understand where you're coming from and I appreciate the feedback provided. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I'm very sorry for any inconvenience that this may caused you. 

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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